Swachha Bengaluru - Official1.0 - Google Play

Swachha Bengaluru Mobile App is a step forward from BBMP Sahaaya, specifically designed for addressing Waste Management issues within Bangalore. Through this App, citizen’s requests reaches out to BBMP officials directly at the ward level and Officers to use the same Mobile App to view requests, update the request with resolution. App provides end-to-end process for addressing citizen requests related to Solid Waste Management. Through this App, it would enable citizen participation and complement BBMP’s efforts in Waste Management. As required, BBMP may communicate to public through App on awareness and preparation for Waste segregation and other initiatives.
BBMP SWM Cell monitors and drives for actions on these requests across BBMP.

Features:

Citizen
+ Report a black spot or other Garbage related issues – ex: Absenteeism
+ Request submissions as guest or as registered user
+ Requires minimum Information – capture picture, indicate location on map, add phone number
+ Request Status sent via SMS
+ "My requests" view provides list of requests with latest status and details.
+ Location details mandatory – either current location, or any other problem location identified on the map.
+ Feature to view other requests from public and latest updates on them
+ Options to capture photo or upload from Gallery
+ Options for one time registration with OTPs for verification
+ Existing Sahaaya Users can continue with the same login credentials

BBMP Officers
+ My queue lists the requests of their respective ward
+ Detailed view provides the description of the problem reported, location & any complaint photo
+ Officers can update the resolution of the request through the App
+ Option to transfer requests to different wards
+ Dashboard on the App for SWM Cell and Zonal JCs provides the view of requests status and volume in their jurisdiction.